Attention: SAP Field Service Management documentation is now available at the SAP Help Portal. On 31 December 2020, docs.coresystems will no longer be available. Until that time, documentation will NOT be updated in docs.coresystems.

In a Nutshell

It is in the Account tab where you can view account information.

It is an Account to which Companies and Users are assigned, and to which subscription billing information is sent.

A Closer Look

When you navigate to the Account tab, you will see the following information:

Field Description
ID The unique ID of the account. This value is automatically generated by the application.
Name The name associated with the account.
Email The email address associated with the account.

Attention:Please note that the email address cannot contain diacritical marks or umlauts (example: öáîü, as this is currently not supported by the cloud. Only an email address without diacritical marks and umlauts is valid.
Cluster The location of the server cluster associated with the account.
Login Enabled Yes or No. When yes, the user associated with the account will be able to login.
Password Encrypted.
Password Expiry Date The expiration date of the account password.
Password Status The current status of the account password.
Roles The role assigned to the account. Examples include: CUSTOMER, NOW, CROWD.
Contract Details  
Tenant ID The SAP Tenant id associated with the account.
Type The type of the account. Examples include: “Productive” or “Customer Test Tenant”.
Number of Licenses The number of licenses purchased for the associated account.
Valid From The date from which the licenses for the associated account are valid from.
Note: In the new license model only one contract start date is supported. In case of legacy contracts with different start dates we display the earliest start date only.
Valid To The date until which the liceneses associated with the account are valid.
Note:In the new license model only one contract end date is supported. In case of legacy contracts with different valid to dates we display the latest valid to date only.
Ignore Coresystems Subscriptions True or false. The flag to define if the associated account is managed by legacy model based on different types of subscriptions or if the new access model is enabled that ignores subscriptions and is based on activating users and assigned the corresponding user group per company.
Clients (legacy API) If applicable, the using the legacy API which are allowed to access the specific account. This list is exclusive for all clients using the legacy API.
Note: This setting does not have any effect on updated clients using the recommended OAuth2 API.
Clients (OAuth2 API) If applicable, the allowed IP ranges of client ids. This list is exclusive which means access is only possible for the clients and IP ranges defined here.
Note: In case only one client application is defined here, the access is disabled for all other clients. See below information about available client id.
Minimum Client Version If applicable, minimum versions required for different clients. In case a specific client application is not defined here access is allowed for any client application version. This can be used to ensure that users are using a version that contains a specific functionality that is required for the business.

See the section below for information about available client ID.
Default SAML Configuration If applicable, select the default SAML configuration for the associated account. For more information on SAML, please refer to the following topic on Federated Authentication.
Email Login Supported When ON, users can enter the email address associated with the user/account to access the application.
Login Enabled ON or OFF. When OFF, logging into Admin is only possible with User credentials. When ON, logging into Admin with account credentials is possible.

ATTENTION: To be able to manage the account assign at least one user to the SUPERUSER role before disabling this flag. Otherwise, you will no longer be able to manage your account.
Legacy Password Hash Supported ON or OFF. When ON legacy passwords generated using hash will be supported.
Legacy Authentication Log-In Supported ON or OFF. When OFF, API access using old Authentication (just username / password). Please note that this is necessary for the SAP B1 Connector.
Client Authentication Throttling ON or OFF. When ON, the application will throttle user login after unsuccessful login attempts when the OAuth clientID / secret are incorrect.
Strict Data Access ON or OFF. When ON, this prevents everybody but the users associated with your account from accessing data.

ATTENTION: this includes SAP and Coresystems Support and therefore can slow down the support process.

Use External Access to grant support access to your account.
Wrong Password Attempts The number of wrong password attempts that were entered.

Available Client IDs

A minimum version can be configured for the following clients:

App Name Short Description Client Id
Administration Admin admin
Shell - Micro Frontend Framework SH shell
Analytics & Reporting AR reporting
Configuration CO configuration
Data Loader DL data-loader
Knowledge Management KM knowledge-management
Map Map map2
Market Place MP marketplace
Master Data Management MDM master-data-management
Mobile Field Service App - Android Android android
Mobile Field Service App - iOS iOS ios
Mobile Field Service App - Windows Windows windows
Project Management PM project-management
Report Designer (JasperSoft Plugin) RD reportdesigner
Scribe Integration SI scribe
Service Crowd SC service-crowd
Sign Up SU sign-up
System Monitoring SM monitoring
Workforce Management WFM workforce-management

This Client ID can be entered into the client ID field, after which an IP Address or minimum version can be set for it in the field beside it (example: 6.0.0).