ObjectRatingDTO v13

This object represents a general rating of a service or something else. At the moment it is used to indicate the customers satisfaction for a completed service call.

The current rating system has the following values:

  • value 0 corresponds to rating Superb
  • value 1 corresponds to rating OK
  • value 2 corresponds to rating Bad
  • value 3 corresponds to rating very bad / awful

If the user doesn’t tap on a Smiley then the rating value will be -1.

Field Name Type Category Constraint Reference Description
object ObjectRef Required Referenced object for this rating. Standard object types is SALESORDER or SERVICECALL or SERVICECHECKOUT
rating Integer Required Integer representation of the customer rating, the higher the better. Currently used values are 1, 2, 3.
subject String Required length >= 1 & length <= 128 Short text summary.