Crowd Service Marketplace


Attention: The Crowd Service Marketplace app uses a transaction-based pricing model, and must be enabled by an SAP Field Service Management consultant to be available for use.

In a Nutshell

The Crowd Workforce is used to view and manage Crowd service partner records and additional settings such as branding, partner status, and partner invitation.

When a service partner has accepted an invitation, created company profile and partner manager user, their record will then appear here.


The Crowd Marketplace can be navigated to by clicking the Crowd Workforce option from the apps menu :




Manage Service Crowd

Invite Crowd Service Partner

The Crowd owner can invite Crowd partner by email:



The partner will receive an invitation email containing the invitation URL.



By clicking BECOME A PARTNER, the partner will be prompted to fill out a form and go through the account creation and company profile steps described in the following topic.

To enable the feature of inviting partner by email, the crowd owner needs to upload the standard invitation email sending business rule template and can customize the email template under the example business rule based on their own needs.



Alternatively, the crowd owner can generate the invitation URL, and copy and paste the URL directly to the partner.



By clicking the URL, the partner will then be prompted to fill out a form and go through the partner company creation and partner manager creation steps described in the following topic.

Partner Registration Setting

The Crowd owner can navigate to Settings > Partner Registration and customize the company logo, crowd name, and crowd description that will be displayed in the partner registration form. The company logo will also be displayed in the Partner Portal.





Partner Portal Setting

The Crowd owner can navigate to Settings > Partner Portal and customize the contact details that will be displayed in the Partner Portal.





Crowd Workforce Setting

The Crowd owner can navigate to Settings > Crowd Workforce and customize the following elements:

  • General Settings
    • Partner portal URL and partner registration URL
    • Partner status
  • Skills

General Settings

Under General Settings, the Crowd owner can customize the partner portal URL and partner registration URL, and define partner status.



The customized partner portal URL will be displayed in the invitation URL.



The customized partner registration URL (BECOME A PARTNER) will be contained in the ivitation email.



For partner status, the initial partner status is New. The Crowd owner can add new partner status based on their own needs.

Note: The status of all partners that newly joined will be set as NEW.

By clicking one of the partners under My Connections, the Crowd owner can view the partner details and set up the predefined partner status.



Skills

The Crowd owner can set skills to Shared so that partners can set up skills for technicians in Partner Portal.