SAP Cloud Platform Extensions

Attention: SAP Field Service Management documentation is now available at the SAP Help Portal. On 31 December 2020, docs.coresystems will no longer be available. Until that time, documentation will NOT be updated in docs.coresystems.


For customers using SAP Cloud Platform extensions, it is now possible to integrate with SAP Field Service Management. When enabled, events for which there is a subscription in SAP Cloud Platform extensions will be sent.

The connector will automatically check (every five minutes) if there is a subscription for each event, and will then store this information in a local storage. This means that if you activate a subscription for a given event in SAP Cloud Platform extensions, you might need to wait for up to five minutes for the event to be sent

Supported Events

The following events are supported and communicated:

  • crowd.activity.accepted
  • crowd.activity.dispatched
  • crowd.activity.retriesexceeded

Previous Steps

SAP Cloud Platform Kyma Runtime

Refer to these links if you use SAP Cloud Platform Kyma Runtime:

For more information, please refer to the following announcement.

Open-Source Project “Kyma”

Refer to the following link and configuration steps if you use the open-source project “Kyma”:

  • Kyma Installation Guide
  • Create Application in Kyma console
    1. Navigate to Application in the left menu bar and click + Create Application to create an application.
    2. Enter the name for this application and click Create.
    3. After the application is created successfully, navigate to this application and click Connect Application to copy the integration token.


Configuration in SAP Field Service Management

Attention: the following steps are performed in the Admin portal. In order to perform these steps you must be assigned one of the following roles: ADMINISTRATOR, CUSTOMER, SUPPORT, SUPERUSER, EXTERNAL_SUPERUSER, or CONSULTANT.

  1. From the Account screen, select the company for which you wish to connect with SAP Cloud Platform Extension Factory.
  2. When you have selected the company, a new item will display in the navigation sidebar to the left titled SAP Cloud Platform Extensions:
  3. Select SAP Cloud Platform Extensions.
  4. The application will then display the following screen:
    • In the Key field, enter the integration token you copied from SAP Cloud Platform or Kyma console in Previous Steps section.
  5. When complete, click the Enable option below.

SAP Field Service API Extensions

The following SAP Field Service APIs can be used with the SAP Cloud Platform Extensions integration: