Privacy and Data Protection Information Collected When you request additional information or register on SAP Field Service Management portal, the company will ask you to provide basic contact information. When you purchase SAP Field Service Management applications or services (the “Services”), the company will ask you to provide billing information. When you register for or attend corporate events, the company will ask you to provide basic contact information, billing information, and information on your participation in the events on SAP Field Service Management company website. SAP Field Service Management aims to keep the information up-to-date. How Information is Used SAP uses information collected to provide you with the services you request. SAP may use information collected to provide you with additional information about the company’s services, partners, promotions, and events. SAP may use information collected to improve their services. SAP does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes. SAP will not disclose the information to any external organisation unless SAP receives customer consent or are required by law or have previously informed the customer. SAP maintain strict security systems designed to prevent unauthorised access to the information by anyone, including SAP staff. Customer Data Customers of SAP may electronically submit data or information to the company’s services (“Customer Data”). SAP will not review, share, distribute, or reference any such customer data except as provided in the agreement, or as may be required by law. SAP may access customer data only for the purposes of providing the services, preventing or addressing service or technical problems, at a customer’s request in connection with customer support matters, or as may be required by law.