Release Strategy & Preview Program Intro The following is a description of how we handle new releases of the SAP Field Service Management Product. As we are consistently building new features, we would like to share with you how you can best use them and prepare for changes. First, please be aware that SAP Field Service Management is a SaaS-based product, and all our customers run the same version of the software. The updates are completed on the same day for all customers, and they cannot be opted out of. However, many of these changes can be previewed and prepared for using the “Preview Program”, while others are “silent” (disabled by default). We make the following distinction between product changes: Minor Changes in functionality, enhancements, and bug fixes: these changes are regularly deployed (even daily for cloud-based applications) and released (made available to the users) without advanced notification. Such changes are listed in our changelog Major Changes and/or changes impacting the usage of an existing functionality: such changes undergo a “preview program” before being released publicly. The Preview Program (see details below) allows customers to use new features and functionality and provide us with critical feedback. Any feature that is part of this program will be announced at least two weeks in advance. The following diagram depicts the lifecycle of a Product Change. Release Timeline 2020 The following are the official release dates for 2020: Release Name Scheduled Release Date 2002 15 February 2020 2005 16 May 2020 2008 15 August 2020 2011 14 November 2020 To be notified of upcoming releases, please register to our Product Announcement by following this page. You can also regularly consult the Release Notes page, if you want to stay up to date on what we’ve released in the last version. Preparing for Changes with Preview Program Changes in the behavior of the Product and larger new features are available for users who opt to use the “Preview Program”. To know which feature is available in our preview program, consult the the following. Registering for Preview Program To register for the preview program, log into your SAP Field Service Management account, and navigate to the Planning & Dispatching App. Under the menu on the Top Right corner, click ⋮, choose the “preview-program” option: The application will then display the preview program dialog. Here, you can activate the preview program by moving the “Enable Preview Features Slider” to the right. When the preview program has been enabled, a PREVIEW indicator will display next to the account name. You will now be able to view and use features and functionality included in the preview program.