Supported Attachments



Intro

The following table outlines which attachments are supported by the following clients in different scenarios:

Use Case Linked Object
Backoffice employee attaches documentation related to master data
  • Business Partner
  • Equipment
  • Employee
Client Supported File Types
iOS We support only displaying attachments on these objects, no creation.

Attachments are displayed in a web view. There is no official documentation about the exact file types that are supported (it can also differ from one iOS version to another one), but generally all common image, text, video, office document file tyes are supported. All attachments (even those not supported in web view) can be opened in an external application.
Android We only support displaying attachments on these objects, not creation.
  • The attachments are displayed: for images and pdfs - inside application.
  • Others - using external applications, if any installed (images can also be opened in ext. app.)
Windows We only support displaying attachments on these objects, not creation. The attachments are displayed using external applications.
MDM
  • Item, Person:
    CRUD for all types of attachments supported by cloud separate view, add & delete of picture attachments (PNG,TIFF,GIF,JPG,JPEG,TIF,BMP) - allow one picture (used as thumbnail) per object
  • Business Partner, Equipment:
    CRUD for all attachment types supported by the Cloud, which include the following extensions: PNG, TIFF, GIF, JPG, JPEG, TXT, RTF, HTML, HTM, XML, PDF, DOC, XLS, PPT, PPTX, XLSX, DOCX, MP4, AAC, MSG, ZIP, TIF, DWG, DWF, DXF, MOV, M4V, THREEGP, BMP, ICO, CUR, XBM.
Note: any file can be attached to equipment through the connector of SAP B1 or other API calls.
Dispatcher or technician attaches pictures or technical documentation to a service transaction
  • Activity
  • Expense
  • Service Call
Client Supported File Types
iOS
  • Activity and Expense
    • Adding attachments: .JPEG and .MOV
    • Displaying attachments: see above
  • Service Call
    • Adding attachments: not supported
    • Displaying attachments: see above
Android
  • Activity and Expense
    • Adding attachments: .JPEG and .MP4
    • Displaying attachments: see above
  • Service Call
    • Adding attachments: not supported
    • Displaying attachments: see above
Windows
  • Activity
    • Adding attachments: any kind
    • Displaying attachments: see above
  • Expense
    • Adding attachments: .JPG, .JPEG, .PNG and .PDF
    • Displaying attachments: see above
  • Service Call
    • Adding attachments: not supported
    • Displaying attachments: see above
Workforce Management
Technician attaches receipts to an expense
  • Expense
Client Supported File Types
iOS .JPEG and .MOV (same as above, there is no 'special' field for adding receipts, standard attachments are used)
Android
  • Activity and Expense
    • Adding attachments: .JPEG and .MP4
    • Displaying attachments: see above
  • Service Call
    • Adding attachments: not supported
    • Displaying attachments: see above
Windows
  • Expense
    • Adding attachments: .JPG, .JPEG, .PNG and .PDF
    • Displaying attachments: see above
  • Service Call
    • Adding attachments: not supported
    • Displaying attachments: see above
Technician attaches a picture, video or other document to an attachment picker element inside a checklist instance Checklist Instance Element Attachment Picker
Client Supported File Types
iOS The types specified in the template element's allowedTypes attribute of the Attachment DTO
Android The types specified in the template element's allowedTypes attribute of the Attachment DTO
Windows The types specified in the template element's allowedTypes attribute of the Attachment DTO
Knowledge Management Image: PNG,TIFF,GIF,JPG,JPEG,TIF,BMP,ICO
Back office engineer adds an attachment element to a checklist template and attaches a file to this element Checklist Template
Client Supported File Types
Knowledge Management All types of attachments supported by cloud.

Note that depending on the client application (iOS, Android, Windows) certain attachment types might not be possible to display properly. This may differ from one operating system version to another and also on which 3rd party applications are installed on the system to view the attachments.
Back office engineer creates checklist template based on report and attached the pdf report to be used as background for the checklist template Checklist Template
Client Supported File Types
Knowledge Management PDF