Opportunities de en Attention: SAP Field Service Management documentation is now available at the SAP Help Portal. On 31 December 2020, docs.coresystems will no longer be available. Until that time, documentation will NOT be updated in docs.coresystems. In a Nutshell The Opportunities module is used to create, manage, and track Opportunities from start to finish, using predefined statuses. This module is very useful for sales and service teams with products or services that require multiple milestones before being completed. The Opportunities module includes three different tabs: Tab Description Mine This tab lists all open Opportunities associated with the user (Sales Person). All This tab lists all open Opportunities. Activities From this tab, users can filter Opportunities using a date-based filter (today, upcoming, overdue) and by status (all, open, closed). A Closer Look When an Opportunity record is selected from one of the tabs, it will include the following information: Field Description Code A unique ID/code associated with the sales order quote. This assignment occurs when a sales order quote is approved, and only displays on approved and closed quotes. Name The name of the Opportunity record. This name will be the primary name displayed in the Opportunities list. Customer The prospective customer (Business Partner). Contact The prospective customer contact person. Status The current status of the Opportunity (open or closed). Potential Amount The potential amount in the local currency of the opportunity. Progress The amount (expressed as a percentage) of progress made towards completion of an order. Weighted Amount The weighted amount of the opportunity (this is the amount by percentage, e.g. if you have a deal with a potential amount of USD 10.000 and you think the deal is about 20% closed, the weighted amount would be 2.000). Sales Person The user (employee) responsible for the opportunity. How do I use it? Create a New Opportunity Users can create a new opportunity by selecting the “Create New Opportunity” option from the module home screen. Users will then be prompted to enter the following information: Field Description Name Text entry field. The name of the Opportunity record. This name will be the primary name displayed in the Opportunities list. Business Partner Dropdown. The prospective customer. Contact Dropdown. The prospective customer contact person. Interest Level Dropdown. The predefined “level of interest” category for the opportunity. Examples include: high, medium, low. Add New Stage Set “Stage Percentage” and “Weighted Amount” percentages for each stage. Status The current status of the Opportunity. Example: open; closed. Potential Amount The estimated potential amount of the opportuntity. Stage Percentage The amount (expressed as a percentage) the stage represents in the path to completion. Weighted Amount The weighted amount in the relevant currency the current stage represents. Sales Person The user (employee) responsible for the opportunity. Start Date The opportunity start date. Predicted End Date The estimated date of completion (order fulfillment of order). Category Dropdown. The predefined category to which users can assign the opportunity. Information Source Dropdown. The predefined information source for the opportunity. Industry Dropdown. The predefined industry category for the opportunity. Notes Text entry field. Any notes associated with the opportunity. Add Competitor Dropdown. A predefined list of competitors for use when the opportunity has multiple bidders or known competitors. Attach New File Can be used to upload important files for use during the opportunity lifecycle. User-defined Fields For users operating an Enterprise Resource Planner (ERP) system in the background, additional fields may be present. Attention: For the iOS app there is a configuration called Show conflicts where UDF values are null in Mobile app but not null in Cloud. By default the configuration is not active and will not allow visibility of all null data conflicts for UDFs (empty value of UDFs only on mobile side) that occur when syncing mobile app data to the Cloud, and direct Field Service mobile users to the conflict screen. By activating it, UDFs that have a null value on the Field Service mobile platform and not an empty value on Cloud will be displayed as conflicts. Updating Stage When an open Opportunity record is selected, users can update the status by clicking the relevant stage marker located on the record. The application will then redirect to the Create Stage Opportunity screen, where users can change the stage status, write notes, and upload documents. Available Actions Users can complete the following actions for an Opportunity record: Available Action Description Edit By selecting, users can edit or update the Opportunity record. Create Activity By selecting this option, users can create a new activity using the information contained in the Opportunity record, such as Business Partner, contact, status, etc. This option is NOT available when using the SAP B1 Cloud Connector. Create Checklist By selecting this option, users can assign a checklist template to the Opportunity record. Create Effort By selecting this option, users can input working time information associated with an Opportunity. Create Expense By selecting this option, users can add an expense to the Opportunity record. Create Material By selecting this option, users can add materials to the Opportunity. Create Mileage By selecting this option, users can input travel and mileage information associated with the Opportunity record. Send as email Converts the Opportunity record into an email, with the record name and predicted end date being included in the subject line. Reports If there are reports associated with the opportunity, the application will redirect to the relevant report.