SAP Cloud Platform Extension Factory Integration



Intro

For customers using SAP Cloud Platform Extension Factory, it is now possible to integrate with SAP Field Service. When enabled, events for which there is a subscription in SAP Cloud Platform Extension Factory will be sent.

The connector will automatically check (every five minutes) if there is a subscription for each event, and will then store this information in a local storage. This means that if you activate a subscription for a given event in SAP Cloud Platform Extension Factory, you might need to wait for up to five minutes for the event to be sent


Supported Events

The following events are supported and communicated:

  • crowd.assignment.accepted
  • crowd.assignment.rejected
  • fsm.resource.updated
  • crowd.assignment.added.to.queue
  • crowd.assignment.dispatched.to.crowd
  • crowd.assignment.dispatch.failed

Previous Steps



The previous step required to configure the SAP Cloud Platform Extension Factory integration is described in the following document:


Procedure



Configuration in SAP Field Service

Attention: the following steps are performed in the Admin portal. In order to perform these steps you must be assigned one of the following roles: ADMINISTRATOR, CUSTOMER, SUPPORT, SUPERUSER, or EXTERNAL_SUPERUSER.

  1. From the Account screen, select the company for which you wish to connect with SAP Cloud Platform Extension Factory.
  2. When you have selected the company, a new item will display in the navigation sidebar to the left titled SAP Cloud Platform Extension Factory:
  3. Select SAP Cloud Platform Extension Factory.
  4. The application will then display the following screen:
    • In the Key field, enter the key you copied from SAP C/4HANA cockpit.
  5. When complete, click the Enable option below.

SAP Field Service API Extensions

The following SAP Field Service APIs can be used with the SAP Cloud Platform Extension Factory integration: