1 Take your Pick

The Field Service Mobile app is available for the following platforms:




A Closer Look

  • 2 Master Data Management

    This section covers the Master Data Management feature, used to manage object data, including customer and equipment data.

  • 3 Planning & Dispatching

    This section covers the Planning & Dispatching feature, which is used to plan and assign service calls.

  • 4 Smartforms & Intelligent Feedback

    This section covers the Smartforms & Intelligent Feedback feature, which is used to create and manage checklists.

  • 5 System Events

    This section covers the System Events feature, which is used to monitor and manage cloud connections between the SAP FSM Cloud and ERPs.

  • 6 Administration

    This section covers the Admin module, which is used for application administration, including managing companies, business rules and notifications, and SMS billing.

  • 7 Analytics & Reporting

    This section covers the Analytics & Reporting module, which is used to manage and create dashboard reports.

9 Putting it All Together

See a Service Call from Beginning to End

  • The Story of the Service Call

    See the Service Call Lifecycle
    in SAP Field Service Management

  • Creating and Releasing Your First Service Call

    See how Planning & Dispatching is used to create and release service calls to the mobile application

  • First Smartform

    See how the Smartforms & Intelligent Feedback app is used to create checklists that can then be used for service calls and activities

  • Udemy Course

    Take the Udemy SAP Field Service Management course