Release Notes Archive

Archive

The following features were deployed in previous releases of the Coresystems Field Service and Field Service Mobile applications:

The following new features were included as part of the Jaunary 2018 release:


Workforce Management

The following new features are available in Workforce Management as part of the January 2018 release:

New Equipment filter on Service Call List

It is now possible to filter equipment on the service call list by Equipment Name, Equipment Serial Number and Manufacturer Serial Number. This allows to quickly filter all service calls linked to the same equipment:

Enhance Customer filter on Service Call List

Many companies have different customers registered with the same name, but they refer to a different entity, making it difficult to distinguish them when filtering. The customer number is now displayed next to the customer name, and it is now possible to search by customer number.

Don’t Allow Modification of Start or End Date for Activities Generated in Project Management

This feature reflects a modification of application behavior.

In order to keep separate the responsibility of the project manager and the planner, it is no longer possible to change the dates of an activity coming from the project management app in the planning board or on the activity sidebar.

Show attachments on Service Call Detail Page

This feature reflects a modification of application behavior.

Attachments added in the ERP system can now be displayed and downloaded from the Service Call detail page.

Attention*: ensure that your connector supports this functionality.


Project Management

The following new features are available in Project Management as part of the January 2018 release:

Enahnced Team Permission

The team permission has been enhanced as follow:

  • Read permission: user can see the Team card. If no permission is given, the team card is not shown
  • Edit permission: user can see the Team card and can use the functionality to “Remove” a team member
  • Create and Edit: user can see the “+” button to add members to a team and the “Remove” functionality to delete a team member
  • Delete permission is not considered as team cannot be deleted


Map

The new version of the map is currently accessible via the following link and the preview environment in order to collect feedback.

The following new features are available in the Map as part of the January 2018 release:

Enhanced Filter by Activity Subject

It’s now possible to search in the map by the subject of an activity:

User Settings Stored in Application

When switching to other applications to the map and back or refreshing the map page, all user settings (filters, date range, visible items) are maintained.

Display Entry Details when Selecting Item from List

When multiple items are aggregated they are then displayed on a list. It is now possible to click on a single item in such a list to quickly access the details related to the selected object.


Knowledge Management

The following new features are available in Knowledge Management as part of the January 2018 release:

Improved Autocomplete for Expressions in Visibility Condition and Calculations

With this release we set a high focus on validation of correct user input and usability. One main issue we had with display and usage of the component used for the autocomplete to enter values in visibility conditions or calculations. We now used a new component that can be used more smoothly and provides more options for us to improve it further. One change that comes with this component is that one has to type # character in order to see the list of available values to enter.


Analytics & Reporting

The following new features are available in Analytics & Reporting as part of the January 2018 release:

Ceate and Display Multiple Dashboards

It is now possible to create multiple dashboards which may contain different charts. This is the first part of the refreshment of our dashboard monitor in the Analytics & Reporting App. The most asked for feature to create and display different dashboards is now available, and the app are udpated with more features–such as report sharing, among others–in future releases.

Note: The changelog for Analytics & Reporting will only be available after this productive deployment as we did not do any changes in this application in the last 1.5 years.


Mobile

The following new features are available in the Preview Release and are released by 30 January 2018:

iOS

The following new features are available in iOS in the January 2018 release:

Quality and Stability Improvements

With the upcoming release we are happy to announce that we’ve focused on improving the quality of the iOS mobile application. Small features were also included, but the priority for this release was stabilization and bug fixes.


Android

The following new features are available in the Android app as part of the fortchoming release:

Quality and Stability Improvements

With the upcoming release we are happy to announce that we’ve focused on improving the quality of the Android mobile application. Small features were also included, but the priority for this release was stabilization and bug fixes.


Windows

Over the past few months, we have refocused our efforts to update the Windows Application, with the objective of closing the gaps that existed between the Windows App and the Mobile Clients. This Windows 6.2.0 release will contain the following:

Updated Design

Updated Material Design


Updated Efforts Creation Screen with Material Design


Update Checklist View with Material Design

December 2017 Release

The following new features are included as part of the December 2017 release:


Master Data Management

The following new features are available in Master Data Management as part of the December 2017 Release:

Enable Map Assistant for Valid Addresses

It is now possible to use the map assistant when there is a valid address for the employee, business partner and/or equipment record. Additionally, we now also support geolocation for equipment if the address does not exist.

Support localization of distance unit

When the user uses USA localization, the system will auto switch distant unit to miles.


Workforce Management

The following new features are available in Workforce Management as part of the December 2017 Release:

Display Cockpit Menu Entries Based on Permissions

It is now possible to define which menus are visible or not visible depending by permission. The visibility is defined as follows:

  • The Activities menu is only displayed if the user has UI permission “visible” set for “ACTIVITY”
  • The Settings menu is only displayed if the user has UI permission “visible” set for “Company Settings”
  • The Project Management menu is only displayed if the user has UI permission “visible” set for “PROJECT”
  • The Service Calls menu is only displayed if the user has UI permission “visible” set for “SERVICE CALL”
  • The Business Partners menu is only displayed if the user has UI permission “visible” set for “BUSINESS PARTNER”
  • The Contacts menu is only displayed if the user has UI permission “visible” set for “CONTACT”
  • The Equipment menu is only displayed if the user has UI permission “visible” set for “EQUIPMENT”
  • The People menu is only displayed if the user has UI permission “visible” set for “PERSON”
  • The Items menu is only displayed if the user has UI permission “visible” set for “ITEM”
  • The Skills menu is only displayed if the user has UI permission “visible” set for “SKILL”
  • The T&M Journal menu is only displayed if the user has UI permission “visible” set one of the following objects: “EFFORT” or “EXPENSE” or “MATERIAL” or “MILEAGE”

Manually Sort Technicians on Planning Board

For existing customers that were using scenarios in the past to handle sorting of technicians, they can keep using the functionality in the new WFM solution. The ordering will be taken by existing scenarios defined and can be chosen by the user under the user settings area. Note that this functionality is used to guarantee backward compatibility and will be extended in the future with a different approach. For customers that do not have scenarios defined, this setting will not be shown.

Enhanced Map

A completely redesigned map allows you to view technicians, activities, equipment, and customers. Please note that the map is released in beta in order to collect customer feedback before a definitive switch from the old map feature to the new map feature. In order to access the new map, it is necessary to first login to Workforce Management and then navigate to the following: https://apps.coresystems.net/service-map/.


Project Management

The following new features are available in Project Management as part of the December 2017 Release:

Define Team on Project

It is now possible to define and assign a team to a project from the project details section beside the Project Planning Board. Teams can consist of two or more technicians and ensures that only team members associated with the project can be assigned to related activities.

Define Permission for Team Management

In the store, there is a new TEAM business object. Create, read, update and delete permissions can be assigned to this object. This permission uses the following logic:

  • Users with Create = ALL can create team
  • Users with Create = OWN can create team
  • Users with Create = NONE cannot create team
  • Users with Read = ALL can read any team
  • Users with Read = OWN can read only the teams he belongs to or teams he created
  • Users with Read = NONE cannot read any team
  • Users with Update = ALL can update any team
  • User with Update = OWN can update only teams he belongs to or or teams he created
  • User with Update = NONE cannot update any team
  • Users with Delete = ALL can delete any team
  • Users with Delete = OWN can delete own team he belongs to or teams he created
  • Users with Delete = NONE cannot delete any team

Knowledge Management

The following new features are available in Knowledge Managment as part of the December 2017 Release:

Define Colors for Table Column Header and Row Descriptions

With the new version, it is now possible to highlight specific columns or rows by changing the font and/or background color of table column headers and row descriptions in checklist templates.

These colors are displayed in the iOS and Android Field Service Mobile Applications. This new feature helps to visually highlight specific rows or columns and aid in filling in checklists.

Organise your Checklist Templates with Labels

In the Knowledge Management application, it is now possible to add labels to checklist templates and filter the list of templates using labels.

This is just the first step to improve checklist template management. In future releases, labels will also be extended to the Field Service Mobile applications and Workforce Management when creating new checklist instances.


Coresystems Now

The following new features are available in Coresystems Now as part of the December 2017 Release:

Supporting Best Matching Technician API

Starting with this version, following data is considered for timeslot calculation:

  • No overlaps with exclusive reservations, absences or other activities assigned to technician
  • Worktime pattern
  • Skills

What’s new?

With this version our Release Notes are accessible in the Coresystems Now Backend.

Supporting new languages

We now speak Portuguese and Spanish.


Crowd Service Marketplace

The following new features are available in Crowd Service Marketplace as part of the December 2017 Release:

Support to terminate connected service partner in my connection list

It is now possible to have the overview of my connected service partners. The user also can terminate connected service partners.

Support to terminate invited service partner in invitation list

It is now possible to have the overview of service partners who are invited to the crowd. The user also can terminate the pending service partners.

Support adding valid duration of technicians’ skills

It is now possible to add valid skill duration when the user maintains technicians’ skills in connection wizard.


Mobile

The following new features are included in December 2017 release:

iOS

The following new features are available in the iOS app as part of the December 2017 Release:

Integrated Group Checkout Now Available on Field Service iOS application

We now support also group checkout and finish work in the integrated checkout on iOS. Review our online documentationfor details.

Note: for Beta users we also provide a new version of the Field Service Windows application that supports the integrated checkout.

Better integration with 3rd party thanks to the Auto-detection of URLs in Labels and Values

The new Field Service Mobile recognizes the URL in labels and values on a detail screen. The technician can then select any URL which opens the corresponding external application to view the link, helping you to better integrate.


Android

The following new features are available in the Android app as part of the December 2017 Release:

Better integration with 3rd party thanks to the Auto-detection of URLs in Labels and Values

The new Field Service Mobile recognizes the URL in labels and values on a detail screen. The technician can then select any URL which opens the corresponding external application to view the link, helping you to better integrate.

6.0.0 Release

The following new features are included as part of the 6.0.0 general release:


Master Data Management

The following new features are available in Master Data Management as part of the 6.0.0 release:

Support concealment of Attachments, Addresses, Contacts Details Pages

It is now possible to use the screen configurator to hide or display attachments, addresses, and/or contacts on the master data detail screens. This is supported for the business partners, equipment, people, and items’ details screens.

Enable display UDFs on Advanced Filter Based on Customized Screen

If a user has customized UDFs that are displayed, the system will only display those visible UDFs as a filter dimension in the advanced filter.

Enable Multiple Service Call Recurrences for Equipment in Single Service Contract

When a user creates a service contract record with multiple equipment associated with it, you can now define different rates of recurrence for each equipment. The system will then automatically generate service calls for each equipment based on this rate of recurrence.

Configure Auto-generated Recurrence Rate for Service Contracts

Users can now configure when to auto-generate maintenance service calls on service contract recurrence. This feature is available in the advanced settings and helps user to dynamically plan maintenance service calls as early as possible, for improved results.


Workforce Management

The following new features are available in Workforce Management as part of the 6.0.0 release:

Close Activities That are Checked-out but not yet Closed on Planning Board.

In certain cases, activities are not closed at checkout. This is done so that they can be closed later (e.g. after reaching the HQ). In certain cases, it is required that the planner close the activities that are checked-out but still open in order to mark them as “technically complete”. This procedure would otherwise not be allowed if there were open activities for the service call.

Display Overdue Time if Activity Not Closed within Given Timeframe

In order to have better visibility of the activities which have not been closed within the planned time a new functionality allows to display the overdue time of activities. In order to activate such functionality a company setting named CoreSystems.ResourcePlanner.AssignmentStatusMaximumOverdueTimeInMinutes should be defined and set.

Note that the maximum growth displayed is 24hours. Any setting higher than this will not be considered. Note as well that the overtime is displayed only for released activities as those represents activities that have been handed over to technicians.

Change Position of Planning Board and Planning List

Switch position of planning board and planning list. When working with multiple screens or by user preference, some users prefer to have the planning list next to the planning board instead of displayed at the bottom. In the setting of the planning page is possible to switch the dock side of the planning list between “dock to bottom” and “dock to left”. The planning page will then be rendered as follows:

Dock at Bottom

Dock at Bottom

Dockt at Left

Dock Left

Natural Sorting in Planning and Service Call Lists

The Planning List and Service Call List now use natural sorting.

New Two-Week View for Planning Board

As many of our customers plan using a two-week window, we have introduced a new two-week view to support their planning needs.


Project Management

The following new features are available in Project Management as part of the 6.0.0 release:

Define Skills on Activities

During the preparation phase of a project, it is now possible to define skills on activities within the project. This means that it is no longer necessary to navigate out of the Project Management app to define skills for activities.


Knowledge Management

The following new features are available in Knowledge Managment as part of the 6.0.0 release:


Coresystems Now

The following new features are available in Coresystems Now as part of the 6.0.0 release:

Supporting Optical Character Recognition (OCR)

With the new OCR feature, you can simply take a picture of the equipment serial number. The serial number will be read and recognized, and the Service-Bot will be automatically launched.

Redesign of Open Service Request list and details

With this redesign, the end customer will get a more detailed, insightful overview of open requests.

Improvements on Workflow Assignment

With this release, it is now possible to assign workflow step to all status types. Additionally, icons can be adjusted as well to suit your needs.

Supporting Dutch

We now speak Dutch.

Allow end customer to choose preferred date/time (Wish Date)

If time slots feature is not used end customer can still handover a preferred time for service.

Allow to update Equipment Address

End customer is now able to update his equipment address.

New input fields for Service Request

Two new input fields for problem description help to provide a better service experience.

Adjustments of Service History screen

We extend this screen by adding image and further information like Request No. and Problem type.

Background image

Give your Self Service Portal a personal touch by adding a background image.

Support for Sub- and Custom Domains

With this release, it is now possible to use subdomains or have your own domain name supported.


Admin & Configuration

The following new features are available in Admin & Configuration as part of the 6.0.0 release:


Reporting & Analytics

The following new features are available in Reporting & Analytics as part of the 6.0.0 release:

Crowd Service Marketplace

The following new features are available in Crowd Service Marketplace as part of the 6.0.0 release:


Mobile

The following new features are included in 6.00 general release:

iOS

The following new features are available in the iOS app as part of the 6.0.0 release:

Passwordless Authentication

You can now request a link that will enable you to safely log into the application. No need to manually enter and remember long, complex passwords.

Edit and Delete Objects

It is now possible to edit and delete Effort, Material, Mileage and Expense records on service calls and activities that have not yet been processed.

Checkout flow

We added a new checkout flow that is integrated into Workflow Steps for the Standard Checkout (excluding the Group Checkout for this first release). For information on how to configure this, please see our online documentation https://docs.coresystems.net/mobile/integrated-checkout.html.


Android

The following new features are available in the Android app as part of the 6.0.0 release:

Passwordless Authentication

You can now request a link that will enable you to safely log into the application. No need to manually enter and remember long, complex passwords.

Edit and Delete Objects

It is now possible to edit and delete Effort, Material, Mileage and Expense records on service calls and activities that have not yet been processed.


Windows

The following new features are available in the Windows app as part of the 6.0.0 release: