What's New in this Release?



SAP Service Cloud - Field Service Management “1902” Release

Highlights and User Impact

  • Faster, easier, and more secure login though password-less authentication for your end customers in their self-service portal.
  • Increased planning efficiency thanks to faster access to activity information, new filters capabilities, and general usability improvements.

The 1902 Release is the first under the new SAP Release Calendar and is very close to our last “Dent Blanche” Release. Therefore, the number of new features is more limited than usual. We are looking forward to provide you more of them in our next 1904 release on 19 April 2019.

The following new features were included as part of the SAP Service Cloud – Field Service Management “1902” release:


General (Web Apps)

Improved “About” Dialog with App Versions

A new about dialog has been introduced that displays the version numbers of the available apps. This helps when referencing the change log or when you open a support request.

Customer Self-Service (Now)

The number of passwords that users must remember can become overwhelming, and passwords that aren’t used frequently are often forgotten. With this version we have introduced the Magic Link by Email feature as an alternative to password authentication.

Workforce Management

Reading the most important information related to an activity is now much simpler. Simply hover over a given activity in the activity list or planning list.

List of Activities Now Displayed on the Top Area of the Screen, Reducing Need for Scrolling

In the past, the activity list in a given service call detail page was rendered at the bottom of the page, making it necessary to continuously scroll up and down every time you wanted to read the activity details. This is no longer the case, as the activity list and details are rendered side by side at the top of the screen.

Open Activity Detail Page Directly from the Quick Dialog

It is now no longer necessary to copy and paste the number of an activity to view activity details. Now, by simply clicking on the activity number from the quick dialog, you can quickly access the activity detail screen.


Map

Filter for Unassigned, Assigned, Released and Closed Activities

The map now displays activities assigned in different release stages:

Stage Description
Unassigned Activities to be planned but not yet assigned to a technician.
Assigned Activities assigned to a technician but not yet released.
Released Activities assigned and visible to the technician on his/her mobile.
Closed Activities checked-out.

Now you can focus your attention only to the activities of interest by selecting the most suitable assignment state without needing to click on each activity.

Display Only Activities Matching the Selection Window

When planning activities, you might be interested in selecting only activities that occur in a given date range. The date range can be defined with the help of a picker.

For planned activities (activities that have a planned start date and planned end date defined), the following will happen when viewing the date range of 01.04.2018 – 30.04.2018:

Case Activity Range Map behavior
1 Planned Start = 30.03; Planned End = 02.04 Displayed on map
2 Planned Start = 01.05; Planned End = 02.05 NOT displayed on map
3 Planned Start = 28.03; Planned End = 30.03 NOT displayed on map
4 Planned Start = 12.04; Planned End = 14.04 Displayed on map
5 Planned Start = 30.04; Planned End = 01.05 Displayed on map
6 Planned Start = 30.03; Planned End = 01.04 Displayed on map
7 Planned Start = 28.04; Planned End = 01.05 Displayed on map
8 Planned Start = 28.03; Planned End = 02.05 Displayed on map

For unplanned activities (activities that do not have a planned start date and/or end date defined) the following will happen when viewing the date range of 01.04.2018 – 30.04.2018:

Case Activity Range Map behavior
1 Planned Start = 30.03; Planned End = 02.04 Displayed on map
2 Planned Start = 01.05; Planned End = 02.05 NOT displayed on map
3 Planned Start = 28.03; Planned End = 30.03 NOT displayed on map
4 Planned Start = 12.04; Planned End = 14.04 Displayed on map
5 Planned Start = 30.04; Planned End = 01.05 Displayed on map
6 Planned Start = 30.03; Planned End = 01.04 Displayed on map
7 Planned Start = 28.04; Planned End = 01.05 Displayed on map
8 Planned Start = 28.03; Planned End = 02.05 Displayed on map

Display Dates for Activities Spanning More than One Day

Previously, when an activity was longer than one day it was difficult to see what date range the activity was planned for. This has been made clearer by adding the date range to the activity card on the map:


Master Data

Improved Business Partner List

It is now easier for you to distinguish between different Business Partners without going into details for each of them. For SAP B1 and SAP ECC accounts we display a county and a city of the BILLTO address. An SAP ECC can even be configured so that a country and a city from any of the address (SHIPTO, BILLTO, …) can be shown. This way, companies with the same name but deferent addresses can be easy distinguished.

Analytics & Reporting

Manage Report Templates

The Report Template Management has moved from my.coresuite.com to inside the Analytics and Reporting App. As with my.coresuite.com, it is possible to create, edit and delete Templates, as well as upload and download a template file.


Crowd

Support crowd integration with SAP B1 and SAP ECC

Crowd owner’s FSM account can not only share the data with service partners, those service related information can be sync back to backend ERP system.

Crowd Email Can Be Customized by Crowd Owner

A crowd owner can brand his/her own crowd with custom email templates that are sent to service partners. All of the service partners that have joined the crowd will receive the emails with the crowd branding.

Improved Crowd Connection Wizard

There are five (5) default steps in the connection wizard. Each service partner has to complete those steps in order to join the crowd. With new connection wizard, the crowd owner can simplify the connection steps to help service partners more quickly and easily complete their onboarding.

Mobile

iOS / Android

Multi-device Push Notifications (Android & iOS)

Push notifications now support two devices per user. So technicians can be logged in on two devices (e.g. on a mobile phone and a tablet) and both devices will receive the push notification.

Improved Image Resolution for Attachments (Android & iOS)

It is now possible, via a company setting, to increase the quality of the images that are uploaded from mobile devices. This company settings defines the image quality (in pixels) that should be uploaded. Previously this was hardcoded to 650 px. It is now possible to have an image quality of up to 3000px.

Note: Raising the image resolution increases the attachment file size, leading to longer sync times.

Windows

Improved Data Entry in Tables (Windows)

Enhancements to tables means it is now easier to edit table content inline, without the need to navigate to a new screen.


Functional Overview

For an overview of the functionality provided in the SAP Field Service Management Application: Functional Overview

General Changelog

For an overview of defect corrections and new features included by release: General Changelog

Prior Releases

For releases 6.0.0 to the previous release: Release Notes Archive
For information on releases 4.8-5.8: Release Notes 4.8-5.8