Frequently Asked Questions Introduction This document provides answers to the most frequently asked questions pertaining to the Self-Service application. FAQ Q: Why is Self-Service not working anymore after renaming the company? Please try to avoid this action as the Self-Service module relies on the company name. When enabling Self-Service, the company name is the key to link the account to this particular company. If it has to be done anyway, please proceed with the following steps: Rename the company back to the original name Disable Self-Service access Rename the company Enable Self-Service access again Alternative: Disable and enable Self-Service access again All distributed QR-Codes will not work anymore when the company name is changed. Q: What do I need to consider when cloning company settings? Please remove all Self-Service related company settings in companySettings.json before importing them to a new account or company. Those settings start with the prefix CoreSystems.Now.. Q: Why are there no Time-Slots available? To make sure that the timeslots are available, the following conditions need to be fulfilled: Please provide real data (no fake data). Technician has a home base (Address). Technician has a location (longitude/latitude). Equipment has an address defined. All skills required by the equipment AND item are available on a technician. Distance between service location and technician is not cross continental.