Service Map - AUTONAVI


Attention: Please note that AUTONAVI is only available for companies based in China.

How to Activate AUTONAVI Map in FSM Service Map

Configuration

  1. Navigate to Admin > Companies and select the company for which you wish to configure AUTONAVI.
  2. Select Company Settings in the lefthand navigation menu.
  3. Search for SAP.FSM.MAP.Provider, and set the value of this setting to AUTONAVI

After the SAP.FSM.MAP.Provider company setting has been changed, the Service Map will use AUTONAVI.


Functional Operation

Display Record Type

In Service Map, you can see all Activities, Technicians, Customers, Equipment.

And you can choose Activities, Technicians, Customers, Equipment through the Display Record Type in the upper right corner.


Calendar Selector

By selecting either the start or end date fields, the application will display a calendar which can be used to select the service call/activity date.

This is primarily used to view planned activities set to occur on a given date.


Filters

The following filters are included in the service map:

Filter Description
Activity Subject The subject/title given to the activity. This title may also be inherited from the Service Call or Project with which the activity is associated.
Customer The customer associated with the activity.
Equipment Serial No. The serial number of the equipment record.
Technician The active technicians in the displayed map area.
Assignment state The current assigned status of the activity.
Execution stage The execution stage of the activity.
Activity status The status of the activity.

The following search options are supported:


Query Date Range of Activities

When a date range is selected to display activities, any activity that falls within the date range or begins or ends on the date of the range start or end will displayed.

For planned activities (activities that have a planned start date and planned end date defined), the following will happen when viewing the date range of 01.04.201830.04.2018:

Case Activity Range Map behavior
1 Planned Start = 30.03; Planned End = 02.04 Displayed on map
2 Planned Start = 01.05; Planned End = 02.05 NOT displayed on map
3 Planned Start = 28.03; Planned End = 30.03 NOT displayed on map
4 Planned Start = 12.04; Planned End = 14.04 Displayed on map
5 Planned Start = 30.04; Planned End = 01.05 Displayed on map
6 Planned Start = 30.03; Planned End = 01.04 Displayed on map
7 Planned Start = 28.04; Planned End = 01.05 Displayed on map
8 Planned Start = 28.03; Planned End = 02.05 Displayed on map

For unplanned activities (activities that do not have a planned start date and/or end date defined) the following will happen when viewing the date range of 01.04.2018 – 30.04.2018:

Case Activity Range Map behavior
1 Planned Start = 30.03; Planned End = 02.04 Displayed on map
2 Planned Start = 01.05; Planned End = 02.05 NOT displayed on map
3 Planned Start = 28.03; Planned End = 30.03 NOT displayed on map
4 Planned Start = 12.04; Planned End = 14.04 Displayed on map
5 Planned Start = 30.04; Planned End = 01.05 Displayed on map
6 Planned Start = 30.03; Planned End = 01.04 Displayed on map
7 Planned Start = 28.04; Planned End = 01.05 Displayed on map
8 Planned Start = 28.03; Planned End = 02.05 Displayed on map


Point Aggregation Function

If there are multiple activities in the same area, then these activities will be displayed in an aggregated way.


Route Planning & Distance Calculation

By selecting two or more activities to add to the route, the AUTONAVI map will display the route plan and time. If a pass point is selected, the route will pass through the pass point before reaching the destination.

In the AUTONAVI map, the time and distance of driving can be calculated according to the route planning to further improve planning activities.


Best Matching Technician

The Best matching technician feature available on AUTONAVI map.

The supported rules are:

  • best
  • fastest
  • most recent

Unsupported Functions

The following functions are NOT supported in the AUTONAVI Service Map:

  • Display the distance and time of the via points
  • Getting the distance and time to the via point
  • Autonavi does not support street view maps.