Work Time Patterns Attention: SAP Field Service Management documentation is now available at the SAP Help Portal. On 31 December 2020, docs.coresystems will no longer be available. Until that time, documentation will NOT be updated in docs.coresystems. In a Nutshell Work Time Patterns are used to create and manage scheduled working times for employees. These work time patterns can be general patterns, such as for a shift, or custom-made for individual employees. Access The Work Time Patterns screen is accessed from the settings tab of the Master Data Management app: Permissions In order to view, create, and manage work time pattern records, you must have requisite permissions for the Person business object. Creating Work Time Patterns Create Work Time Pattern Work time patterns are created and managed in the Settings tab of the Master Data Management app. Assign to People After a work time pattern has been created, you can then associate People with it (i.e. technicians, sales employees, etc.). Planning Board Once the work time pattern has been created and assigned to a person, the work time pattern will then reflect on the planning board. A Closer Look The Work Time Pattern feature consists of the following components: Work Time Pattern Person Planning Board Work Time Pattern A work time pattern record is in essence a schedule. This can be a general schedule that is used for multiple employees or a schedule that is associated only with a single employee. A work time pattern record consists of at least a weekly schedule with at least one Work Day record. Field Description From Required. The starting time for the working day. To Required. The ending time for the working day. Actions Add Add a new line. This can be used, for instance, if break times are included in the work time pattern. The first line could represent the working time before the break, and the second time could represent the working time after the break. Delete By deleting the record, the new time will be reflected in the hour count. Person After a work time pattern record has been created it can then be assigned to one or more employees. Note: Employees can be assigned to multiple work time pattern records so long as there is no overlap between the two work time patterns. Field Description Person Required. Select the person you would like to assign to the Work Time Pattern. The work time pattern can be assigned to any person record available in the master data. Start Date Required. Select/enter the date on which the work time pattern is valid. End Date The date on which the work time pattern is no longer valid. Planning Board After a work time pattern has been created and assigned to an employee, it will then display on the Planning Board of the Planning & Dispatching app: Note: in the above image, time slots in grey indicate non-scheduled working times.